Terms and Conditions





Refer to our special offers page 

Besties Get Benefits

When you recommend a new client to Mooi Skin and they come to see us for the first time you will receive $40 off a Medi facial and they will also receive $40 off a Medi Facial 

Please refer to our special offers page for current promotions.  

Cancellation Policy for Appointments 

We understand that sometimes things come up and you may need to cancel or reschedule your appointment. We kindly ask that if you are unable to make your appointment, please give us at least 24 hours notice by phone at (09)2189689. This allows us to offer the time to another client who may be waiting for an appointment.

In the event that you do not attend your scheduled appointment or cancel within 24 hours of your appointment time, we do have a cancellation policy in place. Our cancellation charge is 50% of the treatment price. We hope you understand that our time and resources are valuable, and this policy ensures that we can continue to provide the highest level of service to all of our clients.

Thank you for your understanding and cooperation.


About Us

This website www.mooiskin.co.nz is owned and administered by Mooi Skin.

You can get in touch with us via email hello@mooiskin.co.nz


Our Terms

We provide our Products and Services to you subject to our Terms and Conditions as noted here (“Terms”).  Please read these carefully.  By using our website, purchasing Products, Services or otherwise engaging with us, you are acknowledging that you have read, understood and agree to be bound by these Terms.

We may amend these Terms at our sole discretion at any time without prior notice to you, and we will update our website as soon as possible.  We encourage you to check our Terms each time you visit our website, purchase Products or visit us.  Amendments include adding or removing Products and Services, changing prices and loyalty rewards.

These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these Terms or we grant you time or other indulgence, we will not be construed as having waived our rights to later enforce these Terms. Further, if any part or provision of these Terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.

If you have any questions or concerns in relation to the website or Terms please contact us.

Please also review our Privacy Policy and other policies or specific promotions or offers that you find on our website or in store or clinic as these apply in addition to our Terms.  If there is any inconsistency between these Terms and the specific terms of a promotion or offer, the specific terms shall apply.   


We are Local

We operate our website from New Zealand.  The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from outside New Zealand, you do so at your own risk.


Loyalty Rewards

You can earn your way to a Free Facial when you purchase Products from us. $5.3 spend on retail =  1 Kitomba Point. Once you reach 130 Kitomba points you can start redeeming points for treatments. These facials are non transferable, non refundable and not able to be exchanged for product or cash and expire 12 months after earning the points.

The available loyalty facials are

1. Level 1 Skin Peel - From 140 Kitomba Points

2. LED Heal Lite Treatment - From 140 Kitomba Points

3. Mooi Bespoke Facial - From 200 Kitomba Points

4. Skin Pen - From 660 Kitomba Points


Adverse Reactions

When you purchase Services or Products from us based on our advice to you personally, you can be assured that we have taken care to ensure our recommendations are best suited to your needs and lifestyle.  Please ensure that you always follow our advice and any Product directions.

If you purchase Products from us online, please take care to ensure you select Products that are appropriate for your skin.  If you are unsure, contact us before you order. 

If you experience any adverse reaction to your skin or body, which you believe may be connected to one of our skin services or at home Products, please contact us as soon as possible so that, where appropriate, we can try to assist you to a reasonable extent.  Nothing in our Terms will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.


Website Use

When you place an order on our website, you are making an offer to buy our Products and/or Services. When you place an order you will be required to provide sufficient details to enable us to fulfil and deliver your order.


Product Information

Our website provides general information about our Products and Services.  We reserve the right to change, delete or move any material on the site at any time without notice.

We have made every effort to display the Products featured as accurately as possible.  The equipment you use to view our website may impact on the display of our Products.   Where advertised Products are shown in photographs we will endeavour to deliver the corresponding item but we do not warrant that the Product we deliver will be identical to what is displayed online. 



Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST).  We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. Accessories used in photographs are not included in the price.


Promotions & Special Offers

Promotions and Special Offers are subject to availability and are exclusive to Mooi Skin clients unless otherwise stated. Discounts are off the regular retail price and not available in conjunction with any other offer. A minimum spend or designated number of Products may be required to qualify for a promotion or offer as outlined in the specific promotion or offer.  We reserve the right to run promotions and offers for specific periods.  We reserve the right to revoke promotions and offers at any time and for any reason without notice. Free gifts cannot be exchanged for cash, resold or returned for refund or replacement unless the Product is faulty then a replacement will be provided.  Any decision by us regarding promotions and offers is final.  Promotions exclude Gift Cards & Booking Fees.




Some Products displayed online may not be available in clinic or available to purchase online. Some Products may only be purchased from our website and may not be available in clinic. Some items may require a waiting period for delivery. We reserve the right to limit quantities or limit the number of Products a client can purchase in a single transaction.


Secure Shopping

Mooi Skin are committed to providing you with a safe and secure shopping experience. All payments completed via our website are encrypted to protect our clients. Our website is built via the Shopify platform – you can find out more information about their commitment to your security here.


Terms of Sale

The following specific Terms and Conditions of sale apply to all purchases by you through our website, via phone or in our Clinic.  By completing a purchase order you are confirming your agreement to our Terms. 

Acceptance of Orders:  Dispatch is subject to stock availability and you will be advised if a Product is unavailable.  To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.

Prices:  We will charge you the retail price shown on the website at the time you submit your order, unless there is an error. You may be charged additional delivery fees.

Payment:  You may pay online by MasterCard, Visa, Amex, Afterpay.  Unfortunately we are not able to accept gift vouchers as a form of payment online.

Delivery: We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information.  We will endeavour to deliver the Products on the agreed dates but we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the Products arrive at the delivery point, or when the Products are available for collection by you. You must notify us within 10 days of the dispatch if you have not received an item.

Cancellations: Please carefully check your order details before completing payment. Once your order is confirmed, we are unable to change or cancel any aspects of your order. We reserve the right to cancel orders or request other methods of payment for orders received.

Returns: Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act. In some circumstances we do allow you to return item/s purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting our clinic but we require proof of purchase and the item must be in its original condition.  The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to hello@mooiskin.co.nz.  Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes.  Return of items is limited to clients based in New Zealand.  If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact hello@mooiskin.co.nz 


Gift Cards 

Our gift cards are issued by Mooi Skin.  These have no value until activated at the time of purchase. Our gift cards can be used for the purchase of Products or treatments but are not available to use online at www.mooiskin.co.nz. Gift Cards may not be returned, redeemed for cash or transferred.  Any unused value on a gift card expires one year after the date of issue. To use, simply present the Gift Card for full or part payment at the time of purchase. The amount of any purchase will be deducted from the card. To check your balance and expiry, please contact us in clinic.

Please take care of your Gift Card as if it were cash; it cannot be replaced if lost or stolen.  If you purchase a Gift Card online and it does not arrive within 10 days please contact us at hello@mooiskin.co.nz  


Client Profiles

To assist you, we require all clients to have a Client Profile held on our System so that we can note the Products that you obtain from us. All Mooi Skin clients can automatically earn Points when purchasing Products. When you purchase Products and earn Points you are acknowledging that you have read, understood and agree to be bound by these Terms and our Privacy Policy. 

The best way to create a Client Profile is with us in clinic but if your first contact with us is via our online shop, a Client Profile will automatically be created in our CRM System.

As a minimum you need to provide your full name, email and phone number in order to contact you about our Products, Services, Points and Free Treatments.  We rely on you to ensure all information that you supply is true and correct and that you update us promptly whenever your details change.


Earning Points

  1. Whenever you purchase qualifying Products from Mooi Skin, in clinic or online, you will earn Points based on the amount spent.
  2. You will receive a Free Treatment fwhen you earn from 140 Kitomba $
  3. The amount of spend required per Point and the Products and Services on which Points can be earned may vary from time to time. You should check online or with your Beauty Therapist for an up-to-date list of qualifying Products and/or services and the level of spend required per point.
  4. In general, for Mooi Skin retail purchases, either in clinic or online, you earn 1 Point for every $5.30 you spend.
  5. To earn Points when shopping online, you must create an account using the same credentials that are on your Mooi Skin Client Profile before completing the transaction.
  6. You may only earn Points for yourself personally.
  7. Points cannot be redeemed for cash, Gift Cards or any Products and Services except as expressly set out in these Terms.
  8. Points expire 12 months from the date of purchase, unless converted to a Free Treatment.
  9. If you return a Product on which you have earned Points, the Points will be deducted.


Free Treatments

  • Free Treatments are placed on your Client Profile and can only be redeemed in full. Points and Free Treatments cannot be sold and cannot be transferred to another client, unless expressly permitted by Mooi Skin.
  • When you earn 140 + Points within 12 months, you will receive a Free Treatment. Free Treatments are limited to those listed below.  You may choose one of these treatments:


  1. LED Light Therapy 140 points
  2. Level 1 Peel 140 points
  3. Mooi Bespoke Facial 200 points
  4. Mooi Skin Microneedling Skin Pen 660 points


Limitation of Liability

You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. We have taken care to ensure the accuracy of information provided on our website, however, errors and omissions may occur.

To the maximum extent permitted by law:

  • We make no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials or Products included on this site, except as otherwise provided under applicable New Zealand law.
  • We exclude all warranties, descriptions, representations or conditions in relation to Products or Services provided by us implied by law, trade, custom or otherwise.
  • We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website, including that arising from any technical difficulties, network failures, virus or equipment malfunctions, theft or unauthorised access or third party interference with our CRM System or your Client Profile.
  • We are not liable to you, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings or loss of opportunity.

You specifically acknowledge and agree that our maximum liability for any damages related to your use of our website or to your dealings with us will be the greater of the amount you paid for the Product or Service or NZ$100.00 except that nothing in these Terms shall limit or exclude our liability for any breach by us of New Zealand law which cannot be excluded by these Terms.


Internet Security & Viruses

The internet may be subject to breaches of security. Mooi Skin do not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. We are not responsible for any resulting damage to any user's computer from any such security breach, or from any virus, bugs, tampering, unauthorised intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, computer line failure or any other technical or other malfunction. You should also be aware that email submissions over the internet may not be secure, and you should consider this before submitting any information to anyone over the internet. You assume all risk of use of all programs and files on this site, and you release Mooi Skin entirely of all responsibility for any consequences of its use.


Third Party Websites

For your convenience we may provide links to third party websites. You access those websites at your own risk. Mooi Skin are not responsible for the condition or content of those sites. Mooi Skin makes no representation or warranties of any kind as to the operation (including privacy and security) or accuracy of information or content on third party websites.


Intellectual Property

Our website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited.

The design and content of our website is intellectual property which is either owned or licenced by Mooi Skin.



If you have any comments or questions about these Terms please contact us. Hello@mooiskin.co.nz